On arrival at the attraction, you will be asked to kindly forward your e-ticket to a designated email address. Alternatively, please print your voucher and present it on arrival.
- Children under the age of 4 go in for free but must be registered with a paying adult
- Children under the age of 16 must be accompanied by a paying adult
- Toilets, baby-change facilities and an accessible toilet are located in the Astronomy Centre and Admissions area
- Due to the narrow interior of the building, buggies are not suitable for either Flamsteed House or the Planetarium, but there are external Buggy Parks provided outside both areas
- Most of the Royal Observatory grounds and areas are wheelchair accessible, with the exception of Flamsteed House and the Great Equatorial telescope
- The Royal Observatory has accessible toilets, and cafés and gift shops are wheelchair-accessible
- A limited number of manual wheelchairs are available to borrow free of charge from the Information Desk
- Mobility scooters may be too large for lift access and visitors are requested to ask a member of staff on duty for assistance
- Please download a floor plan here for further information
- Please contact our customer service team before booking to request a manual wheelchair or if you would like further information regarding accessibility for this attraction
Ticket restrictions
- Concession ticket holders may be asked to show a valid ID upon visiting the attraction