Kew Gardens

• The provider’s instant booking confirmation is your e-ticket. Please, print it out to show at the attraction to receive your entry ticket. This product is non-refundable.

Children information

• Children of all ages are welcome and those under 4 go in for free.

• Baby changing facilities are available in most toilets across the Gardens.

• The Orangery and White Peaks Café have microwaves to warm bottles.

• Prams are welcome at Kew Gardens, with buggy parks available in key areas.

Accessibility information

• The Gardens are largely flat, with tarmac paths in most places.
• The Gardens are under a flight path and there are often vehicles and machinery at work in the Gardens and this could cause significant noise.
• Mobility scooters are available to hire and must be booked in advance. Please contact our customer service team.
• There are a limited number of wheelchairs available to borrow at entry gates.
• All recognised guide, assistance or service dogs – including assistance dogs in training – are welcome in the Gardens. We ask that they are recognisable, with a lead or harness that identifies them as working.
• Free entry tickets are available for essential carers accompanying customers with disabilities,registered blind and partially-sighted customers.
• There are unisex accessible toilets within easy reach of all the main attractions, cafés and gates.
• Please contact our customer service team should you require further information regarding accessibility for this attraction. You can also download an accessibility map for the attraction here.

Ticket restrictions

• This ticket cannot be exchanged or refunded.
• Children under the age of 16 must be accompanied by a paying adult.
• Please note that Kew Gardens is in need of maintenance and refurbishment works all year round. Closures to attractions or portions of the Gardens may occur. We recommend guests to contact us about the availability of any specific attractions prior to their visit to avoid disappointment.
• Concession ticket holders may be asked to show a valid ID upon visiting the gardens.

Additional Information

• Visitors can enter any time within the opening and last admission time on the day of their visit. Please disregard any specific time on your ticket if the system automatically assigns one to you.