The date and time shown on your e-ticket will be those selected when placing the order and refer to your timeslot at Madame Tussauds only.
Please note: tickets are valid for 90 days from the day you visit Madame Tussauds London.
Customers need to pre-book their visit at each attraction via the Merlin Booking Portal. Please find a step-by-step instructions on how to use the portal under our ‘How to book’ section.
Children information
Children under 5 years old are not admitted into London Dungeon. Please contact us to book under 3 admission ticket for the other venues.
When visiting any of the included attractions, children under the age of 16 must be accompanied by a paying adult of 18+ years.
The Madame Tussauds London live dates and times availability can be seen upon booking.
Opening times for the different attractions can also be found in the Merlin booking portal together with the available timeslots.
Visit Merlin booking portal and enter the order number appearing on the e-ticket downloaded from your confirmation (i.e. 537345819).
You will then be shown all attractions included within your pass. You now need to click modify on ALL attractions to book your timeslot for each of them. This timeslot must be within 90 days from the day of purchase.
When clicking modify on any of the attractions, you will be shown a calendar. Use this calendar along with the provided time slots to choose a time slot that best suits you. Red timeslots show a conflict with a timeslot you have already chosen on a different attraction.
Once all the attractions have been booked click on view tickets to print or download your tickets. (Please note that the access to the portal is done using a no-reply@ email, therefore the use of email itinerary will not work on this occasion).
How to get there
All attractions included in the Merlin’s Magical London 5-in-1 Pass are located within Central London in Zone 1.
Please note: the directions below refer to Madame Tussauds’ location only.
A Merlin’s Magical 5-in-1 London Pass enables you to combine your visit to Madame Tussauds with other top London attractions including the London Eye, The London Dungeon, Madame Tussauds London and Shrek’s Adventure! London.
Once you download your Madame Tussauds e-ticket enter the provider’s portal following the instructions under ‘How to book’ section above.
Select a timeslot and date for the rest of the attractions of your choice and download e-tickets for each attraction which can be shown upon arrival.
Supplier Informaton
This product is sold by VisitBritain Shop and provided by Merlin Entertainments.
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Upon booking you will receive an instant confirmation with a link to download an e-ticket with a booking number (starting with ‘5’). Use the number to access provider’s booking portal, book the rest of the experiences from this deal and download the tickets to your mobile phone or print them out to show when you arrive.